Knit and Nibble® is a Registered Trademark, Number UK00003328646 owned by James McIntosh Omnimedia Limited (JMOL), all rights reserved.
McIntosh® is a Registered Trademark, Numbers UK00003350391 and UK00003375107 owned by James McIntosh Omnimedia Limited (JMOL), all rights reserved.
Knititation® and knititation® are Registered Trademarks, Number UK00003372387 owned by James McIntosh Omnimedia Limited (JMOL), all rights reserved.
Knititation© - Practical Tool for Complementary Psychotherapy based on knitting for the development of self-awareness, self-confidence and self-reparative skills is registered in the UK by James McIntosh Omnimedia Limited (JMOL) all rights reserved.
Mindful Knitting® and mindful knitting® are Registered Trademarks, Number UK00003403207 owned by James McIntosh Omnimedia Limited (JMOL), all rights reserved.
MY™ is a Trademark pending Registration, Number UK00003431285 owned by James McIntosh Omnimedia Limited (JMOL), all rights reserved.
MY McIntosh Yarn™ is a Trademark pending registration by James McIntosh Omnimedia Limited (JMOL), all rights reserved.
Sirdar is a registered trademark of Sirdar Spinning Ltd and is used under licence.
Knit McIntosh, McIntosh Publishing and Knit and Nibble are trading names of James McIntosh Omnimedia Limited (JMOL).
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
The information contained in this website is for general information purposes only. The information is provided by JMOL and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of JMOL. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, JMOL takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Ordering from www.knitnibble.com and www.knitmcintosh.com
Confirmation of Order
Once we have received your order, we will send you a confirmation of your request to place an order with us. This is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence the creation of a contract between us, when we send you an invoice.
Once your oder has been placed and paid for, it can not be amended.
Credit Notes/Vouchers/Discount Codes
Credit notes and other voucher codes will be issued to the customer concerned. They will be named and are non transferrable. They can be used once only unless otherwise stated. Credit notes, Voucher and Discount codes must be used within the time period stated otherwise they will expire. Credit Notes, Vouchers and Discount codes cannot be used to pay for delivery charges.
Shipping, Handling & Delivery Schedule
We endeavour to deliver products to you within 14 days of receipt of order. All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.
Please allow for extra delivery times for any orders outside of the UK.
We reserve the right to not ship an item if payment is unsuccessful.
Delivery is free in the UK on all orders over £30, under £30 a £4 delivery charge is applicable.
Delivery to the EU is £8 per order.
Shipping to the Rest of the World is £12 per order.
International Customers: we reserve the right to amend shipping charges, cancel orders or change delivery times. If this applies to you we will contact you at the earliest opportunity.
For exceptional orders which are large and / or heavy, our delivery charges may be different. If this is the case we will contact you before shipping and in rare situations may have to ask for a little bit extra for postage.
On rare occasions different products in the same order may be delivered separately.
If you are unhappy with your goods, you can return them in a saleable condition within 14 days of receipt for a full refund in line with the Consumer Contracts Regulations 2013. The buyer is responsible for the cost of the return postage. We cannot accept responsibility should your returns go missing. All returns are required to be accompanied with a covering letter and a copy of the original invoice or receipt, in their original undamaged packaging. A refund will be issued to the payment card the purchase was made from as soon as we receive the goods for the price paid for the item, please note this may take up to 14 days depending on your card issuer.
We will provide a full refund of postage costs for a returned item if the return is a result of an error that we have made or the goods are faulty. Faulty, defective or wrongly delivered goods will be fully refunded, including the original and return postage costs. This is only as long as the fault is not due to misuse, use against the manufacturer's recommendations or reasonable wear and tear.
Please obtain a proof of posting receipt before returning items just in case the package is lost in the post.
NON Refundable Items
Patterns (digital and print) and personalised books are non-refundable as are open skeins of yarn that has had the band removed.
If your item is not in stock, we will order it for you. this means that there may be a slight delay in getting your order to you. We will contact you should this apply to you
KnitPro offer a warranty on KnitPro products for three years from the date of purchase against any manufacturing related defects. While we do not anticipate any problems, in the rare instance of a product not performing up to high standards, due to a manufacturing related reason, KnitPro offers the following customer service and return policy:
- All defective products will be replaced by shops from which these have been purchased. Request for replacement should be accompanied by a dated receipt/invoice issued by the us.
-In the case of needle sets, replacements will be provided for the affected needle only.
-In the case of a pair of needles (Interchangeable, Straight, etc.), KnitPro will replace the affected needle only. The same policy applies to DPN's in which case replacement would be provided for the single needle only. However for sizes up till 3.25mm where 6 DPNs are offered in Symfonie Wood, replacement will not be offered as an extra needle is already provided in the set to cover any defect.
-No replacement for damage is offered for needles subjected to undue stress such as severe pressure or being used as tools not related to needlework. Please remember that the smaller sizes between 2.00 mm to 4.00 mm are fragile and need to be handled carefully.
-Majority of our needles and crochet hooks have the metric size printed on the main body of the product, however, with the on-going use, the printing may get light or wear off the products. Please note that this is not indicative of any defect in the needle, and will not be considered a cause for replacement.
-The following items are not covered under our return policy:
-Items not purchased through us.
-Non-saleable sample materials.
-Any discontinued merchandise will be replaced with a similar item, as available.
Credit Card Security
When your order is placed on our website you will be redirected to Square or PayPal in order to process your payment. Your payment details are not held by us either in clear text or on our web site at any time.
Most products supplied are made in an identical way from machined components to a standard specification. Some slight differences may however be noted where products have been hand finished by different craftsmen. All dimensions specified are therefore approximate. Manufacturers reserve the right to modify designs, specifications and materials on an ongoing basis without prior notification to us.
Samples and Colours
While every care is taken when compiling this website to ensure the colours shown are as true as possible, they should be taken as a guide only and accuracy cannot be guaranteed. We cannot always guarantee a perfect match as colour variations are unavoidable from one batch of products to another.
Credit Card Security
When your order is placed on our website you will be redirected to either Square or PayPal. Your payment details are not held by us either in clear text on any web site at any time. Our website is also SSL protected.
Social Media and Hashtag Policy
#knitandnibble, #knititation and #knitmcintosh are branded hashtags owned by James McIntosh Omnimedia Limited (JMOL), all rights reserved.
Jurisdiction and Applicable Law
The courts in England and Wales will have exclusive jurisdiction over any claim arising from, or related to these Terms of Sale and / or a contract.
Transparency and Purpose of Information Held
James McIntosh Omnimedia Limited (JMOL) take your individual privacy very seriously. We minimise the personal identifiable information that we store. However, we need certain information to fulfil our contract that we have undertaken with you. The data includes: email address, address, telephone number(s), previous purchase history, details about your invoices and deliveries, proof of delivery signature capture. All this data is held within the EU and is held in a secure database.
We are registered with the Information Commissioners Office ZA547821
We use this to process…
Your invoice address (if you do not have email invoices) may be processed by a third party to allow us to invoice you from our internal trusted service partners. This is for legitimate business reasons. They do not profile your data.
We use your address, contact name, email and telephone number to deliver goods to you. These may be passed to trusted logistic partners to enable them to deliver goods to you. They do not profile your data, it is purely to ensure your goods arrive, this is for legitimate business reasons.
Email Confirmations and Responses
We store any email queries and responses for 30 days for both legitimate and legal reasons. These help us serve our customers better with any queries made. No profiling is made from this information.
The data held is held for a minimum of 7 years for legal and legitimate reasons, these include, compliance with public authorities, fraud, law enforcement, accounting and tax purposes.
Controller Contact Details
FAO: GDPR Compliance Team
James McIntosh Omnimedia Limited, 42 Denman Road, London, SE15 5NR
Subject Access Requests
We comply with the GDPR. Requests can be made verbally or via emailing.
We will need to verify identity before we provide your information. Please be specific about the information you require.
To verify your identity to risk this will need to include your full name, address and contact telephone number, possible purchase history.