Terms and Conditions

Knit and Nibble® is a Registered Trademark, Number UK00003328646 owned by James McIntosh Omnimedia Limited (JMOL), all rights reserved.

McIntosh® is a Registered Trademark, Numbers UK00003350391 and UK00003375107 owned by James McIntosh Omnimedia Limited (JMOL), all rights reserved.

Knititation® and knititation® are Registered Trademarks, Number UK00003372387 owned by James McIntosh Omnimedia Limited (JMOL), all rights reserved.

Knititation© - Practical Tool for Complementary Psychotherapy based on knitting for the development of self-awareness, self-confidence and self-reparative skills is registered in the UK by James McIntosh Omnimedia Limited (JMOL) all rights reserved.

Mindful Knitting® and mindful knitting® are Registered Trademarks, Number UK00003403207 owned by James McIntosh Omnimedia Limited (JMOL), all rights reserved.

MY™ is a Registered Trademark, Number UK00003431285 owned by James McIntosh Omnimedia Limited (JMOL), all rights reserved.

MY McIntosh Yarn™  is a Trademark pending registration by James McIntosh Omnimedia Limited (JMOL), all rights reserved.

Sirdar is a registered trademark of Sirdar Spinning Ltd and is used under licence.

Website Usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Knit McIntosh, McIntosh Publishing and Knit and Nibble’s (us, we) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Knit McIntosh, McIntosh Publishing and Knit and Nibble are trading names of James McIntosh Omnimedia Limited (JMOL).

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

The information contained in this website is for general information purposes only. The information is provided by JMOL and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of JMOL. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, JMOL takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Ordering from www.knitnibble.com and www.knitmcintosh.com

An order can be placed with us by browsing our website and adding items into your shopping cart. Once you have finished your selection you will be able to ‘checkout’ where you will be asked for some essential information so that we can process your order.  For more details on how we use the information that we collect from you please see our Privacy Policy.

Confirmation of Order

Once we have received your order, we will send you a confirmation of your request to place an order with us. This is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence the creation of a contract between us, when we send you an invoice.

Once your oder has been placed and paid for, it can not be amended.

Credit Notes/Vouchers/Discount Codes

Credit notes and other voucher codes will be issued to the customer concerned. They will be named and are non transferrable. They can be used once only unless otherwise stated.  Credit notes, Voucher and Discount codes must be used within the time period stated otherwise they will expire. Credit Notes, Vouchers and Discount codes cannot be used to pay for delivery charges.

Shipping, Handling & Delivery Schedule

We endeavour to deliver products to you within 14 days of receipt of order.   All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.

Please allow for extra delivery times for any orders outside of the UK.

We reserve the right to not ship an item if payment is unsuccessful.

Delivery is free in the UK on all orders over £30, under £30 a £4 delivery charge is applicable.
Delivery to the EU is £8 per order.
Shipping to the Rest of the World is £12 per order.

International Customers: we reserve the right to amend shipping charges, cancel orders or change delivery times. If this applies to you we will contact you at the earliest opportunity.

For exceptional orders which are large and / or heavy, our delivery charges may be different. If this is the case we will contact you before shipping and in rare situations may have to ask for a little bit extra for postage.

On rare occasions different products in the same order may be delivered separately.


If you are unhappy with your goods, you can return them in a saleable condition within 14 days of receipt for a full refund in line with the Consumer Contracts Regulations 2013. The buyer is responsible for the cost of the return postage. We cannot accept responsibility should your returns go missing. All returns are required to be accompanied with a covering letter and a copy of the original invoice or receipt, in their original undamaged packaging. A refund will be issued to the payment card the purchase was made from as soon as we receive the goods for the price paid for the item, please note this may take up to 14 days depending on your card issuer.

We will provide a full refund of postage costs for a returned item if the return is a result of an error that we have made or the goods are faulty. Faulty, defective or wrongly delivered goods will be fully refunded, including the original and return postage costs. This is only as long as the fault is not due to misuse, use against the manufacturer's recommendations or reasonable wear and tear.

Please obtain a proof of posting receipt before returning items just in case the package is lost in the post.

NON Refundable Items

Patterns (digital and print) and personalised books are non-refundable as are open skeins of yarn that has had the band removed.

Back Orders

If your item is not in stock, we will order it for you. this means that there may be a slight delay in getting your order to you. We will contact you should this apply to you

KnitPro Warranty

KnitPro offer a warranty on KnitPro products for three years from the date of purchase against any manufacturing related defects. While we do not anticipate any problems, in the rare instance of a product not performing up to high standards, due to a manufacturing related reason, KnitPro offers the following customer service and return policy:

- All defective products will be replaced by shops from which these have been purchased. Request for replacement should be accompanied by a dated receipt/invoice issued by the us.

-In the case of needle sets, replacements will be provided for the affected needle only.

-In the case of a pair of needles (Interchangeable, Straight, etc.), KnitPro will replace the affected needle only. The same policy applies to DPN's in which case replacement would be provided for the single needle only. However for sizes up till 3.25mm where 6 DPNs are offered in Symfonie Wood, replacement will not be offered as an extra needle is already provided in the set to cover any defect.

-No replacement for damage is offered for needles subjected to undue stress such as severe pressure or being used as tools not related to needlework. Please remember that the smaller sizes between 2.00 mm to 4.00 mm are fragile and need to be handled carefully.

-Majority of our needles and crochet hooks have the metric size printed on the main body of the product, however, with the on-going use, the printing may get light or wear off the products. Please note that this is not indicative of any defect in the needle, and will not be considered a cause for replacement.

-The following items are not covered under our return policy:
     -Items not purchased through us.
     -Non-saleable sample materials.

-Any discontinued merchandise will be replaced with a similar item, as available.

Credit Card Security

When your order is placed on our website you will be redirected to Square or PayPal in order to process your payment. Your payment details are not held by us either in clear text or on our web site at any time.

Product Specification

Most products supplied are made in an identical way from machined components to a standard specification.  Some slight differences may however be noted where products have been hand finished by different craftsmen.  All dimensions specified are therefore approximate. Manufacturers reserve the right to modify designs, specifications and materials on an ongoing basis without prior notification to us.

Samples and Colours

While every care is taken when compiling this website to ensure the colours shown are as true as possible, they should be taken as a guide only and accuracy cannot be guaranteed.  We cannot always guarantee a perfect match as colour variations are unavoidable from one batch of products to another. 

Credit Card Security

When your order is placed on our website you will be redirected to either Square or PayPal. Your payment details are not held by us either in clear text on any web site at any time. Our website is also SSL protected.

Social Media and Hashtag Policy

, #knititation and #knitmcintosh are branded hashtags owned by James McIntosh Omnimedia Limited (JMOL), all rights reserved.

Jurisdiction and Applicable Law
The courts in England and Wales will have exclusive jurisdiction over any claim arising from, or related to these Terms of Sale and / or a contract.


Transparency and Purpose of Information Held

James McIntosh Omnimedia Limited (JMOL) take your individual privacy very seriously. We minimise the personal identifiable information that we store. However, we need certain information to fulfil our contract that we have undertaken with you. The data includes: email address, address, telephone number(s), previous purchase history, details about your invoices and deliveries, proof of delivery signature capture. All this data is held within the EU and is held in a secure database.

We are registered with the Information Commissioners Office ZA547821

We use this to process…

Your invoice address (if you do not have email invoices) may be processed by a third party to allow us to invoice you from our internal trusted service partners. This is for legitimate business reasons. They do not profile your data.


We use your address, contact name, email and telephone number to deliver goods to you. These may be passed to trusted logistic partners to enable them to deliver goods to you. They do not profile your data, it is purely to ensure your goods arrive, this is for legitimate business reasons.

Email Confirmations and Responses

We store any email queries and responses for 30 days for both legitimate and legal reasons. These help us serve our customers better with any queries made. No profiling is made from this information.

Data Retention

The data held is held for a minimum of 7 years for legal and legitimate reasons, these include, compliance with public authorities, fraud, law enforcement, accounting and tax purposes.

Controller Contact Details

FAO: GDPR Compliance Team
James McIntosh Omnimedia Limited, 42 Denman Road, London, SE15 5NR
Email: sales@mcintoshpublishing.com

Subject Access Requests

We comply with the GDPR. Requests can be made verbally or via emailing.
We will need to verify identity before we provide your information. Please be specific about the information you require.

To verify your identity to risk this will need to include your full name, address and contact telephone number, possible purchase history.

Privacy & Cookies

This privacy policy sets out how James McIntosh Omnimedia Limited (JMOL) uses and protects any information that you give us when you use this website.  Knit and Nibble and McIntosh Publishing are trading names of JMOL.

JMOL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

JMOL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st August 2018.

What we collect

We may collect the following information:

name and title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Third Party Cookies
Third party cookies are not within the control of JMOL. Further information on these third party cookies is contained below. This list may be updated from time to time.

Google Analytics 
We use a web analytics service provided by Google, Inc. Google uses mainly Persistent Cookies and some session cookies. We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. Google Analytics generates statistical and other information about our website and how it is used through cookies, - these are stored on users' computers. The data is not linked to personal identifiable accounts. Our cookies do not therefore collect or store any personal information (such as your name or address) so this information cannot be used to identify who you are. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/analytics

JMOL makes use of Facebook accounts and services such as our own facebook page. Facebook also use cookie technology. Our web site may also use social buttons e.g. 'Facebook like' , helping the users of our website to promote and share our pages with friends and or businesses through social networking sites. The websites may set a cookie when you access them via these buttons. Please note that Facebook uses Persistent Cookies and theses cookies use information about your use of our website, including your IP address.

JMOL utilises Twitter accounts. Twitter also uses cookies. Twitter uses Persistent Cookies. As with Facebook some webpages may also use social links / buttons to enable users of our website to easily share pages. Twitter websites may also set a cookie when you access them via these social links.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@mcintoshpublishing.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us at sales@mcintoshpublishing.com if you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.